We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-21 Business days* |
| Canada, Europe | 10-21 Business days* |
| Australia, New Zealand | 10-21 Business days* |
| Mexico, Central America, South America | 15-30 Business days* |
*This doesn’t include our 2-5 day processing time.
A refund request can be filled after 1 month of no change in the tracking position of the package.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Shipping address
We reserve the right to send the package to the customer’s billing address without prior notice, which the customer himself entered into our system during the purchase if it differs from the desired shipping address. The shipment will be considered delivered if the buyer picks it up at any address specified at the time of purchase. Subsequent complaints will not be considered.
Why is my parcel stuck in transit?
It happens that the package is stuck in transit longer than we had expected. If package was sent during COVID-19 outbreak many carriers and postal services around the world are overloaded with increased volume of packages. Online shopping saw significant uptick in number of people doing shopping online as well as increased frequency of purchases.
So, what does the status “parcel stuck in transit” means? It can be literal status or package just has not moved in a long while. Many times, when this happens, you won’t see a new update in the tracking system.
What “in transit” means? When your shipment is in transit, it means the courier company picked the parcel up and your shipment is on its way to the delivery address. The package stays in transit until the driver/postman delivers it.
When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company’s depots for further checks or stuck in customs.
